Refund Rules

Payments & Refund Policy

(a) Fees

Fees are payable in advance on the first day of each billing cycle. Customer’s billing cycle shall be monthly or annually as indicated on the Order, beginning on the Service Commencement Date.Controlweb may require payment for the first billing cycle before beginning service. If the Order provides for credit/debit card billing, Customer authorizes Controlweb to bill subsequent fees to the credit/debit card on or after the first day of each successive billing cycle during the Term of this Agreement; otherwise Controlweb will invoice Customer via electronic mail to the Primary Customer Contact listed on the Order. Invoiced fees may be issued on or before the 1 st day of each billing cycle, and the fees shall be due on the 14 th day following invoice date, but in no event earlier than the first day of each billing cycle.

Payments must be made in United States dollars. Customer is responsible for providing Controlweb with changes to billing information (such as credit card expiration, change in billing address) At its option, Controlweb may accrue charges to be made to a credit/debit card until such charges exceed $10.00. Controlweb may charge interest on overdue amounts at the lesser of 1.5% per month or the maximum non-usurious rate under applicable law. Controlweb may suspend the service without notice if payment for the service is overdue. Fees not disputed within sixty (60) days of due date are conclusively deemed accurate. Customer agrees to pay Controlweb’s reasonable reinstatement fee following a suspension of service for non-payment, and to pay Controlweb’s reasonable costs of collection of overdue amounts, including collection agency fees, attorney fees and court costs.

(b) Fee Increases

Controlweb may increase its fees for services effective the first day of a Renewal Term by giving notice to Customer of the new fees at least forty five (45) days prior to the beginning of the Renewal Term, and if Customer does not give a notice of non-renewal as provided in Section 2 above, the Customer shall be deemed to have accepted the new fee for that Renewal Term and any subsequent Renewal Terms (unless the fees are increased in the same manner for a subsequent Renewal Term).

(c) Taxes

At Controlweb’s request Customer shall remit to Controlweb all sales, VAT or similar tax imposed on the provision of the services (but not in the nature of an income tax on Controlweb), regardless of whether Controlweb fails to collect the tax at the time the related services are provided.

(d) Early Termination

Customer acknowledges that the amount of the fee for the service is based on Customer’s agreement to pay the fee for the entire Initial Term, or Renewal Term, as applicable. In the event Controlweb terminates the Agreement for Customer’s breach of the Agreement in accordance with Section 9 (Termination), or Customer terminates the service other than in accordance with Section 9 (Termination) for Controlweb’s breach, the unpaid fees for each billing cycle remaining in the Initial Term or then-current Renewal Term, as applicable, are due on the business day following termination of the Agreement.

(e) Refund policy

Within 10 days from the purchase date, we will fully refund the cost of your order If you are not 100% satisfied with our services towards you.

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